Effective Date: May 20, 2025
Business Name: Merion Harvest
Website: www.merionharvest.com
At Merion Harvest, we understand the importance of fast, safe, and hygienic delivery of perishable tofu and soy-based products. Our logistics are designed to maintain product freshness and ensure on-time delivery across Surat and surrounding areas.
📦 Delivery Areas
We currently deliver to:
- Surat city (entire urban and major suburban areas)
- Select nearby towns (if bulk orders – contact us to confirm)
We are continuously expanding. For bulk deliveries to cities like Vapi, Valsad, Bharuch, or Ankleshwar, reach out to us for custom logistics support.
⏱️ Delivery Timeframes
We follow a same-day or next-day delivery model, depending on order time and product availability.
- Orders placed before 12:00 PM: Delivered same day (based on availability)
- Orders placed after 12:00 PM: Delivered next working day
- Deliveries are made between 10 AM – 8 PM, Monday to Saturday
🚫 No deliveries on Sundays or public holidays (unless pre-arranged for bulk orders)
💰 Shipping Charges
- Standard Delivery (Surat): Free for orders above ₹300
- Orders below ₹300: ₹30 shipping fee
- Bulk / B2B Orders: Free delivery, subject to volume and distance
🧊 Packaging & Freshness
We take product freshness seriously:
- All items are freshly prepared each morning
- Delivered in insulated and food-safe packaging
- Cold chain logistics are used where required
Please store items in a refrigerator immediately upon delivery.
📦 Order Tracking & Confirmation
- Once your order is confirmed, you will receive an SMS or WhatsApp confirmation.
- For updates, you can contact our support team directly.
- In case of delays due to weather or unforeseen issues, you will be informed promptly.
📞 Failed Delivery Attempts
We attempt delivery once at the scheduled time. If delivery fails due to:
- Wrong address
- Phone switched off / unreachable
- No one to accept the order
We will contact you. If unreachable within 15 minutes:
- The order will be marked as Failed
- No refund will be provided for perishable items
- Re-delivery may be possible at additional cost
🛑 Delivery Restrictions
- We do not deliver to remote areas or pin codes outside our serviceable range
- For events, exhibitions, or large quantity deliveries, please contact us at least 48 hours in advance
🙋 Need Assistance?
For shipping inquiries, urgent delivery requests, or special instructions, contact:
📧 Email: info@merionharvest.com
📞 Phone / WhatsApp: +91-6357387308